Frequently Asked Questions

Registering your account on WedLock Matrimonial is a very simple process. Visit our website www.wedlockmatrimonial.com then click on the Register button and Please fill the form with the necessary details.
Profile Approval is the process undertaken at our website to verify the details submitted by users and check if it violates the conditions set by WedLock Matrimonial.
    Step 1 - Profile validation ensures sanction of registering profile requests.
    Step 2 - Profiles are checked before approval.
    Step 3 - We at www.wedlockmatrimonial.com follow a very strict process before profile approvals.
    Step 4 - You will receive an automated mail to your registered mail id once your profile is approved.
Profiles that are of illegal age, abusive material, unconfirmed data, and flippant users are rejected. Our Matrimonial Searching platform is for single Groom/Bride who is serious in finding a suitable life partner and consider marriage a valuable institution.

It usually takes 12-24 hrs for a profile to become active as every profile registered with us go through a screening process to check for any error or mistakes that may have to happen while submitting the biodata into our database.

Account registration at WedLock Matrimonial Centre is absolutely FREE and you do not need to pay anything towards registration. However, we advise you to subscribe to any of our membership packages after completing the registration process so that you may start getting relevant matches from us.

Yes, it is not necessary that you provide us a photo at the time of registration as we have seen from our experience that a profile with a 1-2 photo always gets a better response from the other side than a profile without any photo.

Yes, we provide 100% assurance that any information provided by you will be shared with only those WedLock Matrimonial customers who are in accordance with your partner preference. We never share your information with any third party or agencies which are not associated with us.

You can check your profile created by us by logging onto our website using the website URL http://wedlockmatrimonial.com/home/login with your credentials sent to you through email to your registered email id after account verification.

In case you have forgotten your password you can request a new one by clicking on Recover Password link in the Login page of our website.

Yes, you can edit your profile after successful login and make necessary changes.

By upgrading your profile to the paid membership you get the following benefits:

  • Most trusted Matrimonial service.
  • 100% verified Matrimonial profiles.
  • Managed by Complete Professionals.
  • Dedicated Customer Care Service.
  • Post your personal profile.
  • Upload/add multiple photographs to your profile.
  • Display your contact details to paid members.
  • Can see the contact details of other paid members.

You can check the details of our membership plans and features by visiting the Membership Plan link http://wedlockmatrimonial.com/home/plans on our website or by using Upgrade option in your account.

You can upgrade your profile to a paid membership by logging on to your profile on our website and click on the PREMIUM PLAN menu on the website or UPGRADE link on the top of the menu bar in your profile to view the membership plans and benefits. You may further choose from the multiple payment options with a safe & secure payment gateway for online transactions.

Yes, once you have made the payment to us through payment gateway on our website, an invoice will be immediately generated specifying the details of your membership plan, applicable taxes, etc. which will be mailed to your registered email address and will also be available under my My Order section on your dashboard, to be downloaded when ever required.

Immediately as soon as the transaction is successfully completed through Payment Gateway.

In such cases, just relax and check with your bank or card company to ensure that payment has been deducted or debited from your account. If yes, mail us to href="mailto:payments@wedlockmatrimonial.com">payments@wedlockmatrimonial.com sharing your transaction details (Bank Name, Transaction Id, Transaction Date, and Amount). We will verify the said details and will activate your account after verification.

Discounts, if any, are applicable to your profile, you will get a notification of the same via SMS, EMAIL and through our WedLock Centre team and even by logging onto your account through our website.

Yes, you can click on the history link under Inbox to access how many members have taken your contact nos.

You can renew your membership by visiting our website and clicking on the renew plan button on your dashboard. Yes, we offer discounts to all our customers who have opted for the renewal of membership, if discounts are running at that time.

Yes, you will be able to see all the profiles you have expressed interest in past even after the expiry of your membership.

We would like to state that whatever charges we ask from the customers are for match making services and since it requires a considerable effort from our side hence you need to deposit the service charges in advance to get your profile activated. However, unlike other marriage bureaus, we do not charge any commission if the marriage gets finalized with any of the profiles provided by us.

Yes, you can change the photos under the edit profile section of your account by logging onto the website.

It seems the member has not updated his/her latest phone number which is used. You may contact the member through other communication modes via email. Please report such profiles to us by getting in touch with your service advisor for further assistance on the same.

Please report such profiles to us using the "Report Misuse" feature (located below the profile photo) immediately to disable the contact number and get in touch with your service advisor for further assistance on the same.